© Domain Concepts 2011 Made with Xara When a major Lloyd’s managing agent were looking to build a market independent underwriting platform to support their expansion plans they needed IT professionals with the skills to deliver a framework application that supports rapid delivery of systems in new markets. Domain Concepts’ consultants have experience of delivering systems in the retail insurance, reinsurance and Lloyd’s market and developing software frameworks in multi-layered architectures using industry standard techniques. The project involved liaising with the provider of a retail insurance model on which the product being developed was based; internal software designers and engineers and all levels of business representatives. Our consultant joined the team to deliver the analysis of the claims stream; defining the handling of claims through their life cycle using UML documents. The documents were delivered on time, signed off by the business users and the systems designers.